FAQ
Frequently Asked Questions, Chubbuck, ID
CARPET CLEANING
What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Hot, soft water and a specifically formulated cleaning solution are injected deep within the carpet fibers. The, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It's the cleaning method most recommended by carpet manufactures.
Do I need to vacuum before the carpet tech arrives?
A light vacuuming in the traffic areas is recommended but not required. Also, the equipment is vacuuming the entire time we are cleaning.
How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do you move furniture?
Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets and pool tables, etc.
How long will it take for my carpet to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry and avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
I have heard that cleaning my carpet makes it sol faster. Is that true?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us.
Do you guarantee removal of all or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
After my carpet was cleaned, it has bubbles in the carpet. What caused this?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the cleaning.
Do your guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we're not satisfied until you are. We offer a 100% money back guarantee.
CARPET PROTECTION
Why should I have a protector applied to my cleaned carpets?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water, and oil based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
Does carpet come with a protector?
A dry soil protector comes on most carpet from the manufactures. This is a wear dated product and is removed over time with every day traffic. Carpet manufactures recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.
UPHOLSTERY CLEANING
How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use
How does Ray Norton Carpet Cleaning clean upholstered furniture?
We use our powerful hot water extraction cleaning process whenever possible because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.
What does professional cleaning do to the protective coating I purchased with my upholstered furniture?
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time-along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.
How long will it take my furniture to dry?
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.
What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Hot, soft water and a specifically formulated cleaning solution are injected deep within the carpet fibers. The, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It's the cleaning method most recommended by carpet manufactures.
Do I need to vacuum before the carpet tech arrives?
A light vacuuming in the traffic areas is recommended but not required. Also, the equipment is vacuuming the entire time we are cleaning.
How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do you move furniture?
Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets and pool tables, etc.
How long will it take for my carpet to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry and avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
I have heard that cleaning my carpet makes it sol faster. Is that true?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us.
Do you guarantee removal of all or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
After my carpet was cleaned, it has bubbles in the carpet. What caused this?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the cleaning.
Do your guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we're not satisfied until you are. We offer a 100% money back guarantee.
CARPET PROTECTION
Why should I have a protector applied to my cleaned carpets?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water, and oil based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
Does carpet come with a protector?
A dry soil protector comes on most carpet from the manufactures. This is a wear dated product and is removed over time with every day traffic. Carpet manufactures recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.
UPHOLSTERY CLEANING
How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use
How does Ray Norton Carpet Cleaning clean upholstered furniture?
We use our powerful hot water extraction cleaning process whenever possible because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.
What does professional cleaning do to the protective coating I purchased with my upholstered furniture?
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time-along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.
How long will it take my furniture to dry?
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.
